Overview
Program Coordinator: John Broderick –johnbroderick@cltcc.edu
Program Description
This program prepares individuals to perform the duties of special assistants for business executives and top management. It includes instruction in business communications, public relations, scheduling and travel management, conference and meeting recording, report preparation, office equipment and procedures, office supervisory skills, professional standards, and legal requirements.
Student Learning Outcomes
- Demonstrate ability to use a computer and have proficiency in the use of Microsoft Word and Microsoft Excel.
- Demonstrate use of appropriate customer service skills.
- Demonstrate the ability to understand and apply accounting principles in a business office environment.
Diploma
TD – Business Office Technology
Exit Points
CTC – Customer Service Representative
CTS – Customer Service Specialist
CTS – Administrative Assistant
Special Comments
This degree consists of a core set of courses and 6 concentration areas from which the student can choose to complete the degree. The AAS degree consists of the core courses, one area of concentration, plus 15 credit hours of general education courses.
Program Curriculum
Curriculum
|
Course No.
|
Course Title
|
Lecture
|
Lab
|
Total Credit Hours
|
Total Clock Hours
|
|
Pre-Requisite Courses
|
|
|
|
|
|
CPTR 1002
|
Computer Literacy & Applications
|
3
|
0
|
3
|
45
|
|
KYBD 1010
|
Introduction to Keyboarding
|
3
|
0
|
3
|
45
|
|
BUSE 1030
|
Business English
|
2
|
1
|
3
|
45
|
|
CORE COURSES for all Concentration Areas
|
|
|
|
|
|
ORNT 1000
|
Freshman Seminar
|
1
|
0
|
1
|
15
|
|
CSRV 1000
|
Customer Service
|
3
|
0
|
3
|
45
|
|
BUSM 1050
|
Business Math
|
2
|
1
|
3
|
45
|
|
ISYS 1440
|
Word Processing
|
1
|
2
|
3
|
45
|
|
BUSI 1030
|
Introduction to Business
|
3
|
0
|
3
|
45
|
|
BUSO 1100
|
Records and Information Management
|
3
|
0
|
3
|
45
|
|
CTS – CUSTOMER SERVICE SPECIALIST
|
|
|
16
|
240
|
|
ACCT 1100
|
Principles of Accounting
|
2
|
1
|
3
|
45
|
|
ACCT 1500
|
Computerized Accounting
|
2
|
1
|
3
|
45
|
|
ISYS 1540
|
Advanced Word Processing
|
1
|
2
|
3
|
45
|
|
BUSE 1045
|
Business Communications
|
3
|
0
|
3
|
45
|
|
CPTR 1320
|
Spreadsheets
|
1
|
2
|
3
|
45
|
|
CTS – ADMINISTRATIVE ASSISTANT
|
|
|
31
|
465
|
|
OSYS 2530
|
Office Procedures
|
2
|
1
|
3
|
45
|
|
CPTR 1420
|
Advanced Spreadsheets
|
1
|
2
|
3
|
45
|
|
|
Approved Business Elective
|
2
|
1
|
3
|
45
|
|
|
Approved Elective
|
3
|
0
|
3
|
45
|
|
JOBS 2450
|
Job Seeking Skills
|
2
|
0
|
2
|
30
|
|
TD – BUSINESS OFFICE TECHNOLOGY (General Office Concentration)
|
|
|
45
|
675
|
|
GENERAL EDUCATION COURSES
|
|
|
|
|
|
ENGL 1010
|
English Composition I
|
3
|
0
|
3
|
45
|
|
|
Math Elective
|
3
|
0
|
3
|
45
|
|
|
Behavioral/Social Science Elective
|
3
|
0
|
3
|
45
|
|
|
Natural Science Elective
|
3
|
0
|
3
|
45
|
|
|
Humanities Elective
|
3
|
0
|
3
|
45
|
|
AAS – BUSINESS OFFICE ADMINISTRATION - General Office Concentratio
|
n
|
|
60
|
900
|
|
CTC - CUSTOMER SERVICE REPRESENTATIVE
|
|
|
|
|
|
CPTR 1002 or (BUSI 1030)
|
Computer Literacy & Applications (IBC-IC3 Certification) or (Introduction to Business)
|
3
|
0
|
3
|
45
|
|
CSRV 1000
|
Customer Service (National Retail Foundation Certification)
|
3
|
0
|
3
|
45
|
|
|
|
|
6
|
90
|
|
CTC - SOFTWARE APPLICATIONS
|
|
|
|
|
|
ISYS 1440
|
Word Processing (IBC-MOS Certification – Microsoft Word)
|
1
|
2
|
3
|
45
|
|
CPTR 1320
|
Spreadsheets (IBC-MOS Certification – Microsoft Excel)
|
1
|
2
|
3
|
45
|
|
CPTR 1310
|
Database Management
|
2
|
1
|
3
|
45
|
|
|
|
|
9
|
135
|
Fall 2020 rev Feb 2023.jb