APS-302 Customer Service a Practical Approach
Customer Service: A Practical Approach presents the
principal concepts and current trends in the customer
service industry. Particular areas of concentration involve
defining customer service and identifying its challenges,
employing the problem-solving process, formulating
a customer service strategy, coping with challenging
customers, retaining customers, and measuring performance.
Students will analyze the significant elements of customer
service and apply effective customer service principles.