Complaints or Grievances

The following provides information regarding the filing of complaints or grievances against Lancaster Bible College | Capital Seminary & Graduate School or its employees acting on behalf of the college.

STUDENTS: Students will not be subject to any unfair action or treatment as a result of initiating a complaint or grievance. Students also have the right to go directly to one of the agencies listed below.

EMPLOYEES: See the current Employee Handbook for various policies and procedures or contact the Director of People Development & Human Resources at humanresources@lbc.edu. Employees also have the right to go directly to one of the agencies listed below.

PROSPECTIVE STUDENTS, PARENTS, AND OTHERS: We encourage initial complaints or grievances to be filed with our Director of People Development & Human Resources (PDHR) at humanresources@lbc.edu. The PDHR Department has policies, procedures, and forms in place for specific complaints and grievances and can be viewed here. Individuals also have the right to go directly to one of the agencies listed below.

External Accountability Agencies

Individuals have the right to go directly to one or more of the agencies listed below to initiate a complaint or grievance if the student complaint cannot be resolved after exhausting the school's grievance procedure. The student should submit written complaints to:

Middle States Association of Colleges and Universities

3624 Market Street

Philadelphia, PA 19104

Association for Biblical Higher Education

5850 T. G. Lee Blvd, Suite 130

Orlando FL 32822

Pennsylvania Department of Education

Bureau of Postsecondary and Adult Education

333 Market Street, 12th Floor

Harrisburg, PA 17126

Maryland Higher Education Commission

Associate Director for Private Career Schools

6 N. Liberty Street, 10th Floor

Baltimore, MD 21201

Florida Department of Education

Commission for Independent Education

325 W. Gaines Street, Suite 1414

Tallahassee, FL. 32399