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MEA 125 Medical Office Procedures II

This is the second of two courses using an electronic medical record system for administrative duties for a medical assistant in a medical office. Topics include scheduling appointments, patient processing, diagnostic coding, procedural coding, health insurance, medical billing, patient accounts, collections, practice management, and banking procedures.

Credits

4

Prerequisite

Prerequisite: MEA 120

See Course Syllabus

Course Number and Title:

MEA 125 Medical Office Procedures II

Campus Location

  • Wilmington

Prerequisites

Prerequisite: MEA 120

Course Credits and Hours

4 credit(s)

3 lecture hours/week

2 lab hours/week

Course Description

This is the second of two courses using an electronic medical record system for administrative duties for a medical assistant in a medical office. Topics include scheduling appointments, patient processing, diagnostic coding, procedural coding, health insurance, medical billing, patient accounts, collections, practice management, and banking procedures.

Additional Materials

Medical Assistant Program Manual

Allied Health/Science Department Program Student Policy Manual medical dictionary

Required Text(s)

Obtain current textbook information by viewing the campus bookstore - https://www.dtcc.edu/bookstores online or visit a campus bookstore. Check your course schedule for the course number and section.

Core Course Performance Objectives (CCPOs)

  1. Demonstrate administrative functions for a medical office. (CCC 2, 6; PGC 5)
  2. Practice basic finance processes as required in a medical office. (CCC 6; PGC 5)
  3. Demonstrate managed care/insurance processes as required in a medical office. (CCC 6; PGC 5)
  4. Demonstrate procedural and diagnostic coding used in a medical office. (CCC 6; PGC 5)

See Core Curriculum Competencies and Program Graduate Competencies at the end of the syllabus. CCPOs are linked to every competency they develop.

Measurable Performance Objectives (MPOs)

Upon completion of this course, the student will:

  1. Demonstrate administrative functions for a medical office.
    1. Prepare an appointment schedule using established priorities in an electronic medical record (EMR).
    2. Arrange a patient procedure in an EMR.
    3. Create, organize, and file a patient's medical record in an EMR.
    4. Use an EMR.
    5. Prepare and input patient data using a practice management system.
    6. Show sensitivity when managing appointments during a classroom simulation.
    7. Produce professional correspondence using an EMR.
    8. Apply HIPAA rules in regards to release of information.
    9. Document patient care accurately in the EMR.
    10. Prepare an incident report related to an error in patient care in the EMR.
  2. Practice basic finance processes as required in a medical office.
    1. Demonstrate accounts receivable procedures to patient accounts in an EMR, including posting charges, payments, and adjustments.
    2. Prepare a bank deposit using an EMR.
    3. Collect accurate patient billing information.
    4. Explain and inform a patient of financial obligations for services rendered.
    5. Demonstrate sensitivity when requesting payment for services rendered.
  3. Demonstrate managed care/insurance processes as required in a medical office.
    1. Interpret information on an insurance card.
    2. Identify eligibility for services, including documentation.
    3. Demonstrate how to obtain precertification or preauthorization, including documentation.
    4. Prepare an insurance claim form in an EMR.
    5. Role play interacting professionally with third party representatives.
    6. Show tactful behavior when communicating with medical providers regarding third party requirements.
    7. Show sensitivity when communicating with patients regarding third party requirements.
  4. Demonstrate procedural and diagnostic coding used in a medical office.
    1. Demonstrate procedural and diagnostic coding in an EMR.
    2. Use medical necessity guidelines.
    3. Use tactful communication skills with medical providers to ensure accurate code selection.

Evaluation Criteria/Policies

The grade will be determined using the Delaware Tech grading system:

90-100 = A
80-89 = B
70-79 = C
0-69 = F
Students should refer to the Catalog/Student Handbook for information on the Academic Standing Policy, the Academic Integrity Policy, Student Rights and Responsibilities, and other policies relevant to their academic progress.

Final Course Grade

Calculated using the following weighted average

Evaluation Measure

Percentage of final grade

Summative Tests (7)  equally weighted

5%

Summative Lab Competencies (33) equally weighted

60%

Summative Final Lab Competencies (5) equally weighted

10%

Formative Reading Lessons (7) equally weighted

5%

Summative Assignment (110) equally weighted

20%

TOTAL

100%

Program Graduate Competencies (PGCs are the competencies every graduate will develop specific to his or her major)

AHTAASMEA Program Graduate Competencies:

  1. Exhibit effective nonverbal, verbal, and written communication in patient/client and family interventions and education and in professional relationships.
  2. Exercise independent judgment and critical thinking in performance of medical assisting, according to the profession's standards of practice.
  3. Demonstrate professional patterns of behavior consistent with the profession's code of ethics.
  4. Demonstrate clinical competence by performing a full range of medical assistant procedures on all patient population.
  5. Demonstrate administrative competence by performing a full range of medical assistant procedures on all patient population.

AHTDIPMAS Program Graduate Competencies:

  1. Exhibit effective communication, independent judgment, and critical thinking in performance of medical assisting, according to the profession's standards of practice.
  2. Demonstrate professional patterns of behavior consistent with the profession's code of ethics.
  3. Demonstrate clinical and administrative competence by performing a full range of medical assistant procedures.

Core Curriculum Competencies (CCCs are the competencies every graduate will develop)

  1. Apply clear and effective communication skills.
  2. Use critical thinking to solve problems.
  3. Collaborate to achieve a common goal.
  4. Demonstrate professional and ethical conduct.
  5. Use information literacy for effective vocational and/or academic research.
  6. Apply quantitative reasoning and/or scientific inquiry to solve practical problems.

Students in Need of Accommodations Due to a Disability

We value all individuals and provide an inclusive environment that fosters equity and student success. The College is committed to providing reasonable accommodations for students with disabilities. Students are encouraged to schedule an appointment with the campus Disabilities Support Counselor to request an accommodation needed due to a disability. The College's policy on accommodations for persons with disabilities can be found in the College's Guide to Requesting Academic Accommodations and/or Auxiliary Aids Students may also access the Guide and contact information for Disabilities Support Counselors through the Student Resources web page under Disabilities Support Services, or visit the campus Advising Center.

Minimum Technology Requirements

Minimum technology requirements for online, hybrid, video conferencing and web conferencing courses.

Academic Integrity

https://dtcc.smartcatalogiq.com/Current/Catalog/Academics/Academic-Integrity

Attendance

https://dtcc.smartcatalogiq.com/Current/Catalog/Search?q=attendance

Cell phone/Electronic Device

https://dtcc.smartcatalogiq.com/Current/Catalog/Student-Policy/Cell-Phone-and-Electronic-Device-Policy

Tuition Adjustment Policy

https://dtcc.smartcatalogiq.com/Current/Catalog/Financial/Tuition-Fee-Adjustment-Policy-Course-or-Semester-Withdrawal