ISM 520 Information System Evaluation
This course introduces the theoretical perspectives and methodological approaches to evaluate information systems within the context of the user and organizational environment. Topics include qualitative techniques such as protocol analysis and interviews; quantitative techniques such as sample surveys and controlled experiment; cost-benefit analysis; and analyses of data gathered by these approaches by methods such as regression, correlation, and analysis of variance. Emphasis is placed on the application of these approaches to improve functionality, interface, and acceptance of information systems in organizations. Prerequisite: None.