/Institutions/Molloy-College/json/2020-2021/Graduate-Catalog-local.json

/Institutions/Molloy-College/json/2020-2021/Graduate-Catalog.json

Graduate Catalog 2020 - 2021 > Academic Policies and Procedures > Complaint Procedures

Complaint Procedures

Any individual, who believes that Molloy College has acted contrary to its published standards or believes that conditions at the Institution appear to jeopardize the quality of the institution’s instructional programs or the general welfare of its students, may file a complaint. Complainants may seek advice about procedures from the Vice President for Academic Affairs, the Associate Dean for Academic Services or from the Student Solution Center.

Informal Procedure

All persons concerned should first make every effort to resolve the matter through informal consultation with involved individuals. Should this fail to resolve the issue, the complainant may meet with the individual’s immediate supervisor. If the problem is unable to be resolved at either of these levels, the formal procedure should be initiated.

Formal Procedure

The formal procedures to be followed for students are either the Due Process Procedure for Student Discipline in Non-Academic Areas or the Due Process Procedure for Student Discipline in Academic Areas or the Grade Appeal Policy, as stated in the Student Handbook.

To Make a Report

You may use either of the following methods to submit a report: On the web, make a report at ethicspoint.com or dial toll-free, 844.719.2851, within the United States, Guam, Puerto Rico and Canada.

After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report feedback or questions.

A student may also file a complaint with the appropriate state agency in which they reside. Pursuant to the United States Department of Education's Program, "Integrity Rules," Molloy College is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning or correspondence education within that state.

Additional information: Complaint Procedures