Name and Email Address Changes

The SOM will communicate with medical students exclusively via the student’s UTRGV email. The UTRGV domain account for students will be provisioned as the first and last name of the user matching the data on file with the Registrar’s Office. This is done to allow automated account provisioning for students as follows:

Email Address Format - Students

• FirstName.LastName01@utrgv.edu
• FirstName.LastName02@utrgv.edu (digits are added to avoid duplicates)
• FirstName.MiddleInitial.LastName03@utrgv.edu (middle initial and digits are added to avoid duplicates)

Changes to Email Address and Moniker Display

The first name and middle initial of a user's UTRGV email address and the email moniker display can be changed to a name that the user is more commonly known by, (e.g., initials, a middle name, or "Bill" instead of William), to improve search results in Outlook, Skype for Business, etc. To request a change, submit a Service Request.

The last name of a user's UTRGV email address or email moniker display must be the last name on file at the Office of Human Resources (HR) for employees and at the Registrar's Office for students. For legal name changes, (due to marriage, divorce, or correction to a recorded entry), submit appropriate documentation to HR or the Registrar’s Office. Once the record is updated, submit a Service Request to have the UTRGV email account/address changed.

If a user is known professionally by a different last name, (such as maiden name or hyphenated last name), an alias email address can be requested. Alias email addresses are subject to review and approval by the Chief Information Officer (CIO). If approved, the alias email address will be created. However, the underlying email account will remain as originally defined. Submit a Service Request to have the UTRGV email account/address changed to the alias email address once it is approved.

Change of Information Including Address, Emergency Contact, and Name Changes

Students may make corrections to their address, emergency contact, and/or phone number via ASSIST. Please locate instructiions here. Students must submit a Change of Name Request Form to the SOM Registrar Services Office when there is a name change. For legal name changes (marriage, divorce, or correction to initial entry mistake) submit appropriate documentation as specified in the form. Students must submit the completed form to the SOM Registrar Services Office, either in person at EMEBL 1.117 or HCEBL 1.124.21B, or via email: SOMRegistrarServices@utrgv.edu. After the record is updated, the student may submit a service request to have the email account/address changed, if that is his or her wish.