Certified Customer Service Technical Certificate of Credit CC81
The Certified Customer Service Specialist (CCSS) Program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs.
Minimum Test Scores:
Next Gen. ACCUPLACER
| Reading: |
224 |
| Writing: |
236 |
| Arithmetic: |
229 |
Curriculum
Program Courses
| MKTG 1161 | Service Industry Business Environment | 2 |
| CUST 1540 | | 4 |
| MKTG 1163 | Computer Skills for Customer Service | 2 |
| MKTG 1164 | Business Skills for the Customer | 2 |
| MKTG 1165 | Personal Effectiveness in Customer Service | 1 |
Minimum Length of Program: 1 Term(s)
Total Credit Hours: 11