504 Grievance Policy and Procedure

If a student has a question or concern related to the compliance with a particular provision of Section 504 of The Rehabilitation Act of 1973, informal consultation with the College’s 504 Officer, Kristin English, can be used to address those concerns.

If a student decides to file a formal grievance, the following procedure should be followed:

Level One: The student will file a formal written grievance with the 504 Compliance Officer, Lindsay Morgan. All formal grievances must include a written statement regarding the nature of the complaint and the desired resolution.
Formal grievances will be promptly investigated and a decision will be rendered within 14 calendar days of the receipt. If the student is not satisfied with the response at level one, they can submit an appeal to the Director of the Academic Resource Center (ARC).
Level Two: If a student wishes to appeal the decision reached at level one, they need to submit an appeal in writing to Dr. Mark Miller, Associate Provost and Chief Compliance Officer.
The appeal must state the nature of the complaint, actions taken up to this point; the reason the student feels the decision was wrong, and a desired resolution. The Director of the Academic Resource Center will render a decision within 14 calendar days of receipt. If the student is not satisfied with the response at level two, an appeal can be made to the Provost.
Level Three: If a student wishes to appeal the decision reached at level two, they need to submit an appeal in writing to Dr. Kathleen Dougherty, Provost.

The appeal must state the nature of the complaint, actions taken up to this point, the reason the student feels the decision was wrong, and a desired resolution. The Provost will review and render a decision within 30 working days of the receipt. The decision by the Provost is final.

If the student is not satisfied with the services provided by the College, and is unsuccessful in resolving the issue through the internal process, the student may explore other resolutions. Using the grievance procedure outlined above is not a prerequisite to the pursuit of other remedies, including filing a complaint with the Office of Civil Rights, within the U.S. Department of Education:

The United States Department of Education

Office of Civil Rights

600 Superior Avenue, East, Suite 750

Cleveland, Ohio 44114

Questions regarding the Marietta College process or how to obtain a copy of the Complaint Resolution form can be directed to the 504 Officer, Lindsay Morgan, who can be reached at the Accessibilities Office at (740) 376-4467 or (740) 376-4406 (fax).

This policy and these procedures shall be distributed to all employees and added to the student and faculty handbook.