OPM-411 Total Quality Management
This course explores the theories, concepts, and techniques
of total quality management (TQM). The course examines
the origins of TQM and how its techniques and tools can
be properly integrated into both for-profit and not-for-profit
organizations. Specific topics discussed in the course are
the impact of quality on profitability, Lean operations, Six
Sigma, global effectiveness, quality culture, and employee
empowerment.
Advisory: It is advisable to have knowledge in a course equivalent to
OPM-301: Operations Management with a grade of C or better to succeed
in this course. Students are responsible for ensuring they have the required
knowledge.