DSIM 577 Managing Production and Service Operati
This course introduces students with a broadconceptual framework for evaluating operationsmanagement practices in traditional manufacturingfirms and service organizations. Concepts,techniques and tools related to the four majordecision responsibilities of operations managers(i.e., process, quality, capacity and inventory)are studied and discussed. Emphasis will be onoperations, strategy, theory of constraints, leanmanagement principles, total quality management,project management, decision analysis, capacitymanagement, inventory management and supply chainmanagement.